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Whether you have a definitive plan requiring rigorous execution, or you have exhausted your current strategies and need clear direction, we can help you build the way forward.

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TERMS

Magazine

Ecommerce, written by people who run ecommerce stores. A detailed view of how the work actually gets done, decision by decision, with a view on where ecommerce is going next. Articles across ecommerce, digital marketing, email and CRM.

FAQs

What happens after I send a message?

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Your message goes directly to our core team, not a generic inbox. A senior operator will review your current trading position and reply with a strategic perspective on the challenges you have described.

How do I know if Heur is the right fit for us?

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Structural complexity matters more than pure scale. The product-led brands we partner with typically generate between £1m and £25m+ in ecommerce revenue. Their common denominator is a brand that has completely outgrown its current operational infrastructure.

Which service should I get in touch about?

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There are five: Ecommerce Consultancy, Ecommerce Management, Performance Marketing, Email Marketing & CRM and Ecommerce AI. You do not have to choose one to write in. Describe the problem and we will say where it sits.

What should we tell you first?

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Share your top-line ecommerce revenue, your product category, your current operating structure, and the core commercial metric you are being measured against. The data does not need to be perfectly formatted—it just needs to provide enough context for a highly productive initial conversation.

How much does an engagement cost?

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Pricing is dictated by scope. Fees are benchmarked against your ecommerce revenue and operational complexity, ensuring the investment directly reflects the remit we take on. Share your turnover and your primary commercial roadblocks, and we can provide an accurate indicative cost.

Should we get in touch before we know what we need?

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Absolutely. In fact, it is often more productive to discuss what is fundamentally broken rather than reviewing a rigid brief. A predefined brief often misdiagnoses the root commercial problem.

We already have an agency. Where would you fit?

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Please mention this in your initial enquiry, as it defines our approach. We typically act as the strategic coordinating layer above internal teams and incumbent agencies, aligning everyone to a single, unified commercial plan. The exact structure depends entirely on your existing resources.