Union Coffee

The Challenge

Requiring support across the board after their ecommerce director departed, Union needed end to end brand optimisation to drive towards D2C channel objectives within the distribution mix. Heur embedded ecommerce and growth functions taking total ownership of BAU eCommerce and growth management to deliver business growth goals.

Our solution

Full function audit to establish the state of play, alongside flagging growth blockers. Building a 6,12,24 month growth planner against company goals. Delivered (and continue to deliver) ecommerce and growth ‘done for you’ with added fractional leadership to ensure seamless growth.

Our services

Ecommerce ‘done for you’ function, Tech overhaul and Fractional Leadership to bring forecasting into the trading lense. Growth Marketing ‘done for you’ incorporating a blended function of Meta and Google Performance Marketing, Email and CRM, SEO, CRO, Organic Social Media and Design Production support.

Our Results

Overhauled subscriptions, turning loss into profit.

Enhanced contribution of D2C channel in a fiercely competitive distribution mix.

Synergy across all teams.

What the client said

“Since working with Heur we have not looked back, I can’t imagine hiring an equivalent team in-house or trying to manage multiple agencies to achieve as smooth and efficient operation. A learning journey, but phenomenal support all round”

Case Studies & Projects


  • Digital & Ecommerce Consultancy
View Case Study

Drake’s: Digital Transformation

  • D2C Ecommerce
  • Ecommerce
  • Leadership
View Case Study

Union Coffee

  • Digital & Ecommerce Consultancy
View Case Study

Toni & Guy

  • Digital & Ecommerce Consultancy
View Case Study

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