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CRM Management

by Heur

Regular price £1,250.00  per month Sale price

CRM Management

by Heur

Regular price £1,250.00  per month Sale price
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Refer a paying client to us and get 10% off your bill while they are still a client.

- Simply refer us a paying client that signs an ongoing contract with Heur and we will give you 10% off your total bill with Heur while your referral is still a client.

- There is no cap on referrals! We will never pay you, but you can get your services totally free if you refer enough business!

- Not a client with us? Talk to us - maybe we can stack your discount and it will be ready when you are!

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Not sure what you are looking for? Or need more information? 

Tell us a little about your business and your requirements, and we’ll get in touch to arrange a call or meeting

email: askforhelp@heur.co.uk

Or book a call with one of the Heur experts: Book a call here.

We’re a boutique ecommerce and marketing growth consultancy, with a mission to work with ethical, sustainably driven clients, aiming to change as many peoples lives for the better, and leave a positive legacy for society, humanity and planet.

Why do you need CRM Management?

Put simply, for Direct to Consumer brands (D2C), CRM means highly segmented, targeted, personalised and relevant email, text, whatsapp and push notification automation.

CRM or 'Customer Relationship Management' has a number of connotations.  In Business to Business (B2B) it might entail your lead generation engine, data capture and sales pipeline management.

In either context, it's about creating a structure that gives your customers the most appropriate communication on the most relevant channel to them, with the least technical and manual debt to your time and effort.

Always data-led, CRM Management makes your data work harder for you, improving conversion rate (CVR%), driving higher value from acquisition spend, building retention rate (RR%), increasing lifetime value (LTV), reducing churn and reducing cost.

Who is CRM Management for?

CRM is for any business with customers.  In the modern omnichannel marketing landscape (where multi-channel is having a presence or selling across many marketing touchpoints and sales channels, omni-channel is about creating a customer journey across that infrastructure that makes sense, is decision / action based and relevant to each individual), customers expectation outstrips most brands capability - Heur can help bring that balance back.

What do I get with CRM management?

CRM activity radically increases engagement, engagement converts.  As your customer base grows and your automation sophistication increases, the incremental revenue generated over and above mass marketing or weekly newsletters will make a serious impact to your commercials.

How would we start?

Typically we take a view on your existing setup and capability, this could be a full audit or a quick assessment.  We can then start to make recommendations or work to develop and iterate your scope; creating dynamic segmentation, setting the basics in place for an automated customer lifecycle flow and then looking to test, iterate and increase the scope based on your data.

What makes Heur different?

We are seasoned veterans with over 60+ combined years of experience working in-house for clients and running agencies. We use this experience to build informed decision-making into everything we do.

What Makes This Service Special?

Everyone of our team is a seasoned Ecommerce specialist. We have seen it and done it all before, but we never stop learning.

Growth isn’t just limited to a digital strategy. We are well versed in end-to-end, best in class business practice; covering product sourcing, building ops for growth through to 5 year digital growth.

From leveraging your customer behaviour to increase engagement & relevance, driving increasing value, to building above the line brand awareness to accelerate growth

Our team have grown 100s of business and generated 10s of millions in ads revenue; we know what will work and when.

Strategy informs all actions. We start with business centric commercial planning that paves the way to digital success.

Client Case Studies

Les Girls Les Boys

Heur | Les girls les boys

- Ecommerce consultancy

- Digital Marketing

- Ecommerce Growth

View Case Study

Ollys Olives

Heur | Ollys Olives

- Ecommerce consultancy

- Digital Marketing

View Case Study

NICCE

Heur | Nicce Clothing

- Ecommerce consultancy

- Digital Marketing

- Ecommerce Growth

View Case Study

Duke + Dexter

Heur | Duke + Dexter

- Ecommerce consultancy

- Digital Marketing

- Ecommerce Growth

View Case Study

Ride Minded

Heur | Ride minded

- Ecommerce consultancy

- Ecommerce Growth

View Case Study

Client Reviews

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We Are Part Of Your Team...

We fully embed in your team and scale with your needs as you grow. No matter how big or small we have a solution for you.

Hands On Experts...

We have done and see it all, this means we can be agile in our growth management. Delivering what you need when you need it.

Growth isnt just from Facebook ads...

And we know it! We take into account a 360 view of your marketing, eCommerce and business to optimise growth.